Job: Customer Relations Executive (ATM/ Banking Industry)

Title Customer Relations Executive (ATM/ Banking Industry)
Categories Namibia
Salary N$15,000 CTC (Negotiable)
Location Windhoek
Job Information
The purpose of the position is to provide customer service and be a liaison between the company and its clients by conducting quality site visits, orientating new customers, retaining clients, making sales, carrying out departmental administration and resolving general client queries to ensure that clients are satisfied, ATMs are operating efficiently and that the existing company revenue is maintained and increased.
 
Responsibilities include (Each description has its own duties, these will be emailed once you have been shortlisted):
– Quality site visit
– Customer orientation (on site)
– Client retention
– Sales
– Departmental Admin
– General client queries
 
The following requirements must be met:
 Matric
 Related Diploma or Qualification would be an advantage
 MS Office Advanced Excel (formulas) would be an advantage
 1-2 years’ experience of face to face interaction with clients
 Must have own vehicle and valid license
 Must be able to travel and sleep out of town for business purposes for extended periods
 
Technical Competencies:
 Negotiation skills  Persuasiveness  Knowledge of the sales process  Interpersonal skills  Resilience  Time management and planning skills  Conflict resolution skills  Knowledge of processes in all departments (to facilitate the resolution of customer queries)
 
Behavioral Competencies:
 Planning & Organising
 Communication & Impact
 Customer Focus
 Problem-solving
 Initiating Action
 Contributing to Team Success
 Work Standards
 Passion & Attitude
 Continuous Learning
 Industry and Business Knowledge
 Driving for Results
 Adaptability
 Coping with stress / change
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